Applications Support Senior Analyst – Assistant Vice President

Provide technical and business support for Citi Applications focusing on quick issue resolution and driving improvements in stability, efficiency, and effectiveness.

Manage and support application systems in daily operations ensuring stability, quality, and functionality, including start of day checks, monitoring, and risk reconciliation.

Act as liaison between users, technology groups, and vendors; participate in application releases and post-implementation analysis; provide coaching to junior analysts.

8-10 years experience in Application Support role.

Bachelor’s/University degree or equivalent experience.

Experience with business application support including installation, configuration, and some programming knowledge.

Knowledge of Big Data technologies such as Hadoop, Kafka, MangoDB, Hive, HBase.

Experienced in handling complex technical issues with ability to analyze and prioritize under pressure with an understanding of industry-standard application support processes.

Proven capability in coordinating between multiple stakeholders including users, developers, and vendors to drive problem resolution and application stability.

Strong communication skills to explain technical details clearly to non-technical stakeholders and ability to coach junior team members.