Tech Support Specialist
Levi Strauss & Co.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor enterprise IT systems 24/7, validate alerts, perform first-level incident triage, and escalate issues per defined protocols.
Maintain accurate incident records, dashboards, shift logs, and handover documentation to ensure service availability and operational visibility.
Support high-priority incident management by providing timely updates and contributing to runbook and knowledge base improvements.
Minimum Requirements
2–4 years experience in IT support, technical support, or monitoring/Command Center environment.
Bachelor’s degree in technology field or equivalent practical experience.
Experience with incident monitoring, alert validation, incident logging, prioritization, and escalation using runbooks/protocols.
Location requirement: Bengaluru, India (full-time onsite).
Ideal Candidate Profile
Experienced in ITIL Incident Management and Request Management practices with operational knowledge of enterprise ticketing/monitoring tools (e.g., ServiceNow, Jira, Remedy).
Able to communicate with both technical and non-technical stakeholders effectively to support incident response coordination.
Comfortable working in a fast-paced 24/7 Command Center environment collaborating with cross-functional teams and supporting continuous improvement activities.