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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the global Network Operations team to achieve operational goals through coaching, prioritization, and performance support.
Oversee incident, request, change, and problem management ensuring timely resolution, service quality, and operational discipline.
Drive automation, AI adoption, KPI reporting, and continuous service improvements in network operations across multiple environments including offices, data centers, cloud, and retail stores.
Minimum Requirements
8+ years of experience in network operations, infrastructure operations, network engineering support, or enterprise IT operations.
3+ years of experience leading technical teams or network support functions.
Hands-on experience with enterprise networking technologies such as LAN, WAN, wireless, SD-WAN, VPN, DNS, DHCP, firewalls, and cloud connectivity.
Experience using ServiceNow or comparable ITSM platforms for managing incidents, requests, changes, problems, and operational reporting.
Ideal Candidate Profile
Experienced in leading distributed, global technical teams within network operations or enterprise IT.
Proficient in operational management with a focus on automation, AI integration, and continuous service improvement.
Familiarity with managing complex network environments spanning offices, data centers, cloud, and retail locations.