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Job Description
Structured overview of role & requirementsAbout This Role
Lead 24/7 global IT Command Center operations including major-incident response as Manager on Duty for high-impact technology events.
Govern enterprise Change Management through Change Advisory Board processes to reduce change-related incidents and improve service continuity.
Enhance operational resilience via improving runbooks, root-cause analysis, tooling administration (ServiceNow ITSM), and coordination with vendors and cross-functional teams.
Minimum Requirements
5–7 years of experience in IT operations or support with leadership in Incident, Problem, and Change Management in production environments.
Experience leading major incidents and participating in Manager on Duty or equivalent 24/7 on-call rotations.
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related technical field (or equivalent experience).
Location requirement: Bengaluru, India full-time role with 24/7 support including off-hours, weekends, and holidays.
Ideal Candidate Profile
Experienced in ITIL and ITSM practices including Change Advisory Board governance and risk-based decision-making.
Hands-on with ServiceNow ITSM, CMDB maintenance, and operational dashboards across network, server, cloud, application, security, and vendor teams.
Capable of clear executive and technical communication during high-impact events and coordinating multi-disciplinary teams for service restoration and continuous improvement.