Engineer II, Systems Reliability Engineering

Lead day-to-day production support and operations for enterprise job scheduling and workload automation platforms.

Serve as senior technical authority for scheduling support in India, coordinating with application, infrastructure, and business teams to ensure reliable batch job execution and timely downstream processing.

Drive operational excellence including incident response, root cause analysis, knowledge management, mentoring, and continuous improvement in scheduling environment.

4+ years of experience in IT production support, application or infrastructure operations, batch processing, or SRE including leadership experience.

Bachelor’s degree in Computer Science, Engineering, or related field.

Experience supporting enterprise workload automation/job scheduling platforms such as HCL Workload Automation, TWS, Control-M, or similar.

Location: Bengaluru, India (onsite requirement implied).

Experienced in managing complex job dependency mappings, scheduling calendars, and cross-application workload orchestration.

Skilled in ITSM practices, incident and problem management, and capable of coordinating post-incident reviews and problem resolution.

Able to lead and mentor a regional team of scheduling engineers and drive operational maturity in a multi-team environment.