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Job Description
Structured overview of role & requirementsAbout This Role
Own the entire customer lifecycle for India's biggest marketplaces/D2C brands from onboarding, launch, to growth and retention.
Drive customer success metrics including adoption, retention, CSAT, and lifetime value, while identifying upsell and expansion opportunities.
Collaborate cross-functionally with Product, Operations, and Partnerships to capture feedback and influence product roadmap.
Minimum Requirements
3-6 years experience in Customer Success, Key Account Management, or Client Success in supply chain, warehousing, or logistics sectors.
Experience managing CSAT, NPS, adoption, retention, and churn metrics for enterprise customers.
Ability to manage multiple enterprise accounts and projects simultaneously.
Role is full-time, in-person at Gurgaon HQ (Monday-Friday office, Saturday remote). Must have own laptop.
Ideal Candidate Profile
Experienced in handling key accounts of enterprise Indian D2C brands with established CXO-level relationships (preferred but not mandatory).
Comfortable and effective in a high-pressure, fast-paced, early-stage startup environment with minimal handholding.
Strategic thinker with strong analytical skills and a high ownership mindset, capable of driving cross-functional collaboration.