Senior Associate Client Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Manage complex affiliate operations cases end to end, prioritizing work and ensuring client SLA adherence.
Support affiliate marketing campaigns through advanced knowledge of CJ tools, including asset management, performance tracking, and escalation.
Coach teammates, lead process improvements, and collaborate cross-functionally to enhance client experience and operational efficiency.
Minimum Requirements
Bachelor’s degree or equivalent operations/client service experience.
2–4 years of experience in a client-facing role.
Proficiency in Microsoft Office; familiarity with Salesforce, JIRA, basic HTML or similar tools preferred.
Work Experience Required: 2–4 years in client-facing operations, as explicitly mentioned.
Ideal Candidate Profile
Experienced in independently managing complex client operations with disciplined SLA management.
Skilled communicator comfortable coordinating with various internal and external stakeholders.
Demonstrates continuous learning mindset with interest in coaching, automation, and practical process improvement.