Support Engineer 2 (WMS/Warehouse Management )
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end customer solution support, ensuring high customer satisfaction and meeting SLA requirements for incident resolution.
Collaborate with global technical and functional teams to resolve complex technical issues and replicate customer environments in Cloud/SaaS contexts.
Drive process improvement and automation opportunities while representing product vision and technical roadmaps internally and to strategic customers.
Minimum Requirements
Bachelor’s degree (STEM preferred).
5 to 7 years of experience, including in support engineering roles.
Technical skills including SQL/Oracle DB complex queries, and experience with tools like AppDynamics, Splunk, and ServiceNow.
Flexible to work in rotational shifts covering early morning to late night hours.
Ideal Candidate Profile
Strong techno-functional expertise with capability to act as a single point of contact for technical and functional case resolution.
Experience working in global teams and customer support environments, particularly supporting Cloud/SaaS supply chain solutions.
Ability to manage and prioritize multiple cases under SLA conditions while driving customer satisfaction improvement initiatives.