Sr Operations Analyst, Services

Lead operations partner for Professional Services organization focusing on making services delivery repeatable, predictable, and measurable.

Develop frameworks, metrics, and models to drive capacity planning, customer outcomes, and investment decisions in Services.

Build forecasting models, manage operational readiness for new offerings, and drive automation/AI initiatives to improve delivery efficiency.

4–6 years in Revenue Operations, Business Operations, or Services Operations supporting professional services or consulting organizations.

Working knowledge of professional services operations including utilization, bookings-to-delivery, backlog, and capacity planning.

Experience with professional services automation (PSA) tooling and integration with CRM and customer success platforms.

Experience with forecasting/capacity models, and specifying requirements for data warehouse and BI environments such as Snowflake and Power BI.

Experienced in partnering closely with senior leadership to inform decision-making through data and structured frameworks.

Strong analytical rigor demonstrated by ability to evaluate customer outcomes and operational effectiveness with defensible comparisons.

Comfortable working cross-functionally with product, finance, analytics, and enablement teams to align operational systems and processes with business goals.