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Job Description
Structured overview of role & requirementsAbout This Role
Serve as primary contact for product-related queries, managing issue resolution for strategic leasing products in APAC.
Perform user acceptance, regression, and post-production testing to ensure product stability and collaborate with product and engineering teams on defect resolution.
Drive product adoption through training, documentation, user feedback analysis, and operational tasks including user onboarding and access control.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Location: On-site in Bangalore, Karnataka, India
Willingness to participate in rotational after-hours support including weekends, public holidays, and early shifts.
Familiarity or ability to develop expertise in leasing technology products and related business workflows.
Ideal Candidate Profile
Experienced in frontline user support and product quality assurance within a technology or leasing product context.
Capable of collaborating across multiple teams and global regions while adapting support strategies to regional needs.
Able to manage operational duties and special projects that support broader leasing strategies and business continuity.