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Job Description
Structured overview of role & requirementsAbout This Role
Lead and mentor the Implementation and Onboarding team responsible for enterprise post-sales deployment, adoption, retention, and growth.
Own and improve key implementation metrics such as time-to-go-live, deployment success, catalog migration, user adoption, and ensure delivery within committed timelines.
Use AI development tools to prototype client solutions, automate workflows, troubleshoot technical issues, and reduce dependency on engineering for routine tasks.
Minimum Requirements
6–10+ years experience in B2B SaaS Customer Success, Enterprise Implementation, Technical Account Management, or related roles.
At least 2 years in a leadership role overseeing implementation, onboarding, or customer success teams.
Strong domain experience in Retail Technology, E-commerce, Omnichannel Commerce, Order Management Systems, logistics, or supply chain platforms.
Hands-on experience with AI development tools and working knowledge of REST APIs, webhooks, JSON payloads, and data transformation.
Ideal Candidate Profile
Experienced leader capable of managing complex enterprise implementations and stakeholder relationships including CXOs and founders.
Technically proficient in translating business and technical challenges into actionable specifications and building functional prototypes using AI tools.
Metrics-driven with demonstrated success in improving onboarding timelines, customer adoption, retention, and Net Revenue Retention (NRR).