Senior Executive Operations (SYX)

Manage end-to-end shift operations across assigned Non Metro Branches, Business Development Offices (BDOs), or Service Centres, including inbound/outbound shipment processing and pickup/delivery coordination.

Lead frontline operational teams ensuring service commitment adherence, operational productivity, safety compliance, and customer experience consistency.

Monitor operational performance, ensure shift reporting accuracy, operational governance, and support continuous improvement initiatives.

Graduate degree in any discipline from a recognized university.

2–5 years relevant experience in courier, express logistics, transportation, warehousing, distribution or supply chain operations, with experience in managing end-to-end Service Centre operations.

Proven experience leading frontline operational teams and coordinating shift operations.

Work Experience Required: 2-5 years in relevant logistics or operational roles.

Experienced in managing service centre or branch level logistics operations in courier or express delivery industry.

Strong operational leadership with focus on shift management, workforce planning, and service quality adherence.

Proficient with shipment processing, operational systems (including handheld scanners), and cross-team collaboration for smooth service delivery.