Arena Application / Production Support Engineer
Infosys (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 5–12 LPA
Posted 13d ago
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Job description
Structured overview of role & requirements
About This Role
- Administer, monitor, and support the Arena application and related enterprise systems across production and non-production environments ensuring application availability and health.
- Automate operational tasks using Unix/Linux shell scripting and Python, and provide operational support for Hadoop ecosystem components including HDFS and Hive.
- Manage incident lifecycle using ServiceNow (or similar), coordinate with cross-functional teams for issue resolution, and maintain operational documentation and runbooks.
Minimum Requirements
- Proficient in Unix/Linux commands, shell scripting, Python scripting, and working knowledge of cloud fundamentals (preferably AWS).
- Experience supporting production applications including monitoring tools like Dynatrace or Splunk and incident/problem/change management processes with ServiceNow or equivalent ITSM platform.
- Exposure to Hadoop ecosystem components, specifically HDFS and Hive, with ability to troubleshoot application and system logs.
- Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or a related field; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experience working in 24/7 or globally distributed production support environments involving cross-functional coordination and shift/on-call rotations.
- Demonstrated ability to independently own incident resolution from assignment to closure and prioritize tasks effectively in a production support setting.
- Technical familiarity with enterprise application monitoring, automation scripting, Hadoop components, and collaborative incident management tools signals high fit for the operational nature of this role.