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Job Description
Structured overview of role & requirementsAbout This Role
Administer, monitor, and support the Arena application and related enterprise systems across production and non-production environments ensuring application availability and health.
Automate operational tasks using Unix/Linux shell scripting and Python, and provide operational support for Hadoop ecosystem components including HDFS and Hive.
Manage incident lifecycle using ServiceNow (or similar), coordinate with cross-functional teams for issue resolution, and maintain operational documentation and runbooks.
Minimum Requirements
Proficient in Unix/Linux commands, shell scripting, Python scripting, and working knowledge of cloud fundamentals (preferably AWS).
Experience supporting production applications including monitoring tools like Dynatrace or Splunk and incident/problem/change management processes with ServiceNow or equivalent ITSM platform.
Exposure to Hadoop ecosystem components, specifically HDFS and Hive, with ability to troubleshoot application and system logs.
Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or a related field; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience working in 24/7 or globally distributed production support environments involving cross-functional coordination and shift/on-call rotations.
Demonstrated ability to independently own incident resolution from assignment to closure and prioritize tasks effectively in a production support setting.
Technical familiarity with enterprise application monitoring, automation scripting, Hadoop components, and collaborative incident management tools signals high fit for the operational nature of this role.