Manager_Oracle OSM & UIM Application Operations Lead - PuneVOIS

Own hands-on operational support and troubleshooting for Oracle OSM and UIM environments, focusing on order orchestration, workflow execution, service fulfilment, and inventory management.

Ensure SLA/KPI compliance, lead incident management, root cause analysis, and drive service reliability and continual improvement initiatives.

Develop and maintain automation and AI/AIOps capabilities to improve observability, diagnostics, operational efficiency, and support operational governance with cross-team coordination.

Extensive experience in telecom OSS and application operations with strong exposure to Oracle OSM and/or Oracle UIM production environments.

Proficient in Unix/Linux, Shell scripting, Oracle SQL, and PL/SQL for diagnostics and automation.

Experience in incident, problem, change, and service request management within ITIL-based operations.

Location: Pune; Work Experience Required: Not explicitly mentioned in the JD.

Deep operational expertise in Oracle OSM order lifecycle, workflow handling, and Oracle UIM inventory management processes.

Proven ability to lead major incident technical triage, problem management, and implement automation or AI/AIOps-based operational improvements.

Experienced in collaborating with multidisciplinary technology and vendor teams with strong governance and service reliability focus.