Branch Operations Manager| Mathura
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Job Description
Structured overview of role & requirementsAbout This Role
Manage branch operations including daily operational controls such as cash, vault, ATM, locker, EOD reconciliation.
Ensure regulatory and audit compliance through accurate KYC/account opening, audit preparations, and timely resolution of observations.
Track branch service metrics (TAT, FTR, complaints), implement root cause analysis fixes, and drive cross-selling of insurance/investments and digital banking activation.
Minimum Requirements
3 to 9 years of branch operations experience.
Graduate degree mandatory; banking certifications preferred.
Preferred certifications: JAIIB or CAIIB.
Not explicitly mentioned in the JD: Notice period requirement.
Ideal Candidate Profile
Experienced in managing branch operational controls and compliance in a banking environment.
Skilled in service quality evaluation and audit readiness.
Capable of driving branch sales through cross-selling insurance/investments and promoting digital banking initiatives.