Branch Operations Manager| Kodungallur
CSB Bank LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage branch operational activities including cash, vault, ATM, locker, end-of-day reconciliations to ensure efficient service delivery.
Ensure compliance with audit and regulatory requirements by maintaining accurate records, preparing for audits, and resolving observations timely.
Track branch service quality metrics (TAT, first-time resolution, complaints), implement root-cause analysis based fixes, and support cross-selling and digital banking activation for customers.
Minimum Requirements
3 to 9 years experience specifically in branch operations.
Graduate degree mandatory; banking certifications like JAIIB/CAIIB preferred but not mandatory.
Familiarity with KYC, CKYC, and audit compliance requirements necessary.
Work Experience Required: 3 to 9 years in branch operations.
Ideal Candidate Profile
Experienced in end-to-end branch operations management with a strong focus on compliance and service quality.
Capable of analyzing operational metrics and driving corrective actions based on audit and customer feedback.
Comfortable managing customer-facing service as well as internal processes including training staff and inventory management.