Sr Lead - Customer Service Operations
Tata Communications LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage NLD ISP and OSP network for a customer ensuring SLA and KPI adherence.
Lead and oversee a team of over 150 employees in customer service operations.
Coordinate fault restoration, incident analysis, and escalations while preparing executive summary reports for clients.
Minimum Requirements
Graduate degree mandatory.
Minimum 10 years of relevant work experience required.
Must have experience in DWDM ISP network service assurance, fiber rollout, and O&M.
Not explicitly mentioned in the JD: Notice period and location constraints.
Ideal Candidate Profile
Experienced in large-scale network operations with strong technical expertise in fiber and DWDM networks.
Skilled in managing large teams and coordinating cross-functional teams for operational excellence.
Capable of handling incident management, escalation processes, and client communications at senior operational levels.