Associate - Central Operations(SCF) - Corporate & SME Finance - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM
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Job Description
Structured overview of role & requirementsAbout This Role
Manage all branch operations activities supporting Retail Loan Product processes to ensure customer satisfaction through timely query resolution.
Achieve high efficiency by resolving queries within specified TAT and develop process improvements to minimize errors and delays.
Coordinate system issue resolution, monitor repricing per RBI/business inputs, conduct impact analysis, manage audit query resolutions, and ensure compliance with audit and RBI regulations.
Minimum Requirements
Graduate in any discipline.
Work Experience Required: Not explicitly mentioned in the JD.
Must manage operations and service deliverables as per TAT in a Retail Loan context.
Location: Mumbai - Lodha (I-Think Techno Campus) - B wing.
Ideal Candidate Profile
Experienced in managing branch-level retail loan operations with focus on process efficiency and query resolution.
Capable of coordinating between business, audit, and IT/system teams to resolve operational and compliance issues.
Able to handle regulatory compliance including RBI and audit-related processes effectively.