Senior Manager-Digital Product Ops

Build and manage operating model for multiple digital product teams focused on planning, execution, delivery, and governance.

Develop and monitor product health metrics, KPIs, OKRs, and executive dashboards to improve product performance and operational efficiency.

Lead and grow a team of Product Ops analysts, drive scalable process improvements, and support strategic cross-functional initiatives for product delivery and customer outcomes.

Bachelor's degree in Business, Engineering, Computer Science, Economics, Statistics, or related discipline.

8–12 years of experience in Product Operations, Product Analytics, Product Management, Strategy, Consulting, or Business Operations supporting digital products in a tech-driven organization.

Proficiency in analytical skills including experience with SQL and modern BI platforms such as Tableau, Power BI, or Looker.

Experience defining KPIs, OKRs, product scorecards, and executive reporting; ability to influence cross-functional stakeholders without direct authority.

Experienced leader capable of combining strategy, operational excellence, and advanced analytics to drive product and business outcomes at scale.

Skilled in managing stakeholder alignment and collaboration across Product, Technology, Risk, Compliance, Finance, and Business teams in a fast-paced matrixed environment.

Proven ability to lead data-driven decision making and continuous improvement focused on customer outcomes and operational efficiency.