Operations Manager (Website Enforcement)

Lead and manage a team of Website Enforcement Enforcers ensuring successful delivery of client operations and outcomes.

Oversee capacity planning, resource management, recruitment strategy, and performance management for Website Enforcement operations.

Drive operational excellence through management of KPIs, reporting, special projects, and cross-team collaboration with peers and senior stakeholders.

3+ years experience in Brand Protection or related role preferred.

2+ years management experience required.

Strong knowledge of IP infringement, DNS abuse, enforcement processes, internet infrastructure, and key ecosystem stakeholders (e.g., Hosting Providers, Registrars, ICANN).

Work Experience Required: 3+ years in Brand Protection or related, 2+ years management experience.

Experienced in line-managing teams in a matrix management environment with responsibility for performance management and recruitment.

Strategic and tactical operator capable of identifying trends and managing both short-term issues and long-term goals.

Strong industry understanding of online brand protection, enforcement operations, and cross-functional collaboration.