Senior Business Analyst
Milestone TechnologiesMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead business analysis and client engagement for Salesforce-powered Conversational ITSM and Enterprise Service Management solutions.
Conduct discovery workshops, gather requirements, and act as the liaison between business stakeholders and technology teams.
Support solution design, validate delivered functionality, and demonstrate business value throughout the project lifecycle.
Minimum Requirements
6 to 10 years of Business Analysis experience in enterprise technology programs.
Proven experience with Salesforce platforms (Service Cloud, Sales Cloud, Experience Cloud) and/or ITSM / Enterprise Service Management platforms.
Strong experience in stakeholder management, requirement elicitation, and documentation including BRDs, FRDs, user stories, and process maps.
Ability to engage senior client stakeholders; excellent communication, facilitation, and Agile/Scrum experience.
Ideal Candidate Profile
Experienced in managing Salesforce or ITSM transformation programs with integration-heavy platforms.
Comfortable engaging with senior business leaders and executive stakeholders as a trusted advisor.
Skilled at bridging business vision and technical execution in fast-paced, collaborative environments.