GTSM - SRE Lead - XDP

Own and set the strategic direction for IT Services supporting the bank's operations, including policy and process implementation and risk management.

Lead and manage the IT Services department, including team performance, financial management, and delivery of projects and critical technology infrastructure stability.

Represent Technology service performance to senior stakeholders, manage IT service risk, and ensure adherence to SLAs, controls, and regulatory compliance.

10+ years experience in Application Support, Production Support, SRE, or Platform Operations including leadership of critical business services.

Strong expertise in AWS Cloud (EC2, ECS/EKS, Lambda, S3, DynamoDB, IAM, CloudWatch, API Gateway) and cloud-native architecture.

Proven skills in ITIL Service Management (Incident, Problem, Change, Availability, Service Continuity) and Major Incident Management.

Role based in Pune, India; Work Experience Required: 10+ years as specified.

Experienced leader capable of managing cross-functional teams and collaborating with Engineering, Infrastructure, Architecture, Security, and Business stakeholders to deliver reliable IT services.

Strong operational and strategic mindset with a focus on service reliability, risk management, and continuous improvement in highly regulated financial services environments.

Expertise in cloud-native platforms, automation, observability tools, and security practices aligned to Site Reliability Engineering principles.