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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end customer service execution and fulfillment for assigned Omni accounts, focusing on service KPIs like OTIF and order aging.
Act as primary supply chain contact for customers, coordinating with planning, product supply, and logistics to meet service commitments and support promotions or demand spikes.
Prepare regular service performance reports, conduct root-cause analysis for service losses, and support order-to-cash operations including SLA monitoring and operational exception escalation.
Minimum Requirements
4–6 years of experience in Supply Chain, Customer Operations, or Customer Fulfillment.
Experience in Supply Planning, Customer Operations/Customer Service, Order Management/CLD roles with exposure to Omni customers preferred.
MBA in Supply Chain / Operations preferred but not mandatory.
Within Country relocation support available; international relocation support minimal and voluntary.
Ideal Candidate Profile
Experienced supply chain professional with hands-on account management and coordination skills in customer service or logistics environments.
Capable of data-driven analysis and reporting for operational improvements and root-cause problem solving.
Comfortable working cross-functionally with planning, logistics, and product supply teams to execute service commitments and continuous improvement initiatives.