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Job Description
Structured overview of role & requirementsAbout This Role
Manage a portfolio of pharmaceutical clients post-sale, acting as main contact throughout customer lifecycle.
Drive customer satisfaction, retention, adoption, and key success metrics like credit consumption, CSAT, NPS, retention, and renewals.
Coordinate audit journeys, support onboarding and ongoing engagement, and maintain accurate CRM records with cross-team handovers.
Minimum Requirements
Proven experience in customer-facing roles (Customer Success, Account Management, Client Support).
Strong communication skills in English; additional languages are a plus.
Experience with CRM tools, HubSpot preferred.
Interest or experience in pharma or life sciences industry.
Ideal Candidate Profile
Experience working in startups or scale-ups to handle dynamic and fast-paced environments.
Detail-oriented and organized with ability to work independently and collaboratively.
Comfortable managing multiple accounts and driving measurable customer success outcomes.