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Job Description
Structured overview of role & requirementsAbout This Role
Own the post-sales customer journey including onboarding, technical integration support, and driving product adoption.
Act as the primary contact for assigned accounts, responsible for relationship management and continuous account growth.
Advise clients on effective use of MoEngage CRM and mobile marketing automation, serving as a product evangelist and strategic consultant.
Minimum Requirements
1 to 3 years of experience in Customer Success, Presales, Key Account Management, or Technical Account Management roles.
Understanding of the mobile ecosystem and app marketing; SaaS support or success engineering experience is a plus.
Ability to manage US-region customers with work timings from 5 pm to 2 am IST.
Strong written and verbal communication skills.
Ideal Candidate Profile
Experience working with top internet companies or enterprise customers in SaaS environments, focused on mobile app marketing solutions.
Demonstrates ownership of customer relationships post-sales with a blend of technical knowledge and consultative selling skills.
Comfortable advising on CRM and marketing automation tools, able to translate customer needs into product value and growth opportunities.