Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Monitor and analyze Customer Service KPIs and operational metrics to deliver performance reports at daily, weekly, and monthly intervals.
Design, build, and maintain interactive dashboards and visual analytics using BI tools such as Qlik Sense.
Write complex SQL queries for data extraction and transformation and collaborate with global stakeholders to communicate insights and manage reporting needs.
Minimum Requirements
3–5 years of experience in Data Analysis, Business Intelligence, or Operational Reporting (BPO / Contact Centre experience preferred).
Strong proficiency in SQL for complex data extraction and analysis.
Hands-on experience with BI tools like Qlik Sense, Power BI, Tableau, or Looker Studio.
Advanced skills in Excel and Google Sheets, including advanced formulas and data modelling.
Ideal Candidate Profile
Experienced in handling large, complex datasets to identify trends and data quality issues.
Comfortable working in fast-paced, evolving environments with shifting priorities.
Able to engage with global, cross-functional teams to translate technical data insights for non-technical leadership.