Data Analyst-I
Etraveli Group (company site, opens in a new tab)3–5 yrsMumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted 13d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and analyze Customer Service KPIs and operational metrics to deliver performance reports at daily, weekly, and monthly intervals.
- Design, build, and maintain interactive dashboards and visual analytics using BI tools such as Qlik Sense.
- Write complex SQL queries for data extraction and transformation and collaborate with global stakeholders to communicate insights and manage reporting needs.
Minimum Requirements
- 3–5 years of experience in Data Analysis, Business Intelligence, or Operational Reporting (BPO / Contact Centre experience preferred).
- Strong proficiency in SQL for complex data extraction and analysis.
- Hands-on experience with BI tools like Qlik Sense, Power BI, Tableau, or Looker Studio.
- Advanced skills in Excel and Google Sheets, including advanced formulas and data modelling.
Ideal Candidate Profile
- Experienced in handling large, complex datasets to identify trends and data quality issues.
- Comfortable working in fast-paced, evolving environments with shifting priorities.
- Able to engage with global, cross-functional teams to translate technical data insights for non-technical leadership.