Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end lifecycle of Voice Bot and Conversational Chatbot products integrated with Kapture CX, driving AI-powered conversational experiences for enterprise clients.
Drive end-to-end project delivery including discovery, sprint execution, UAT, go-live and CRM integration use cases such as ticket creation, routing, agent handover, and SLA workflows.
Analyze bot performance metrics to continuously optimize conversation quality and automation outcomes, improving metrics like containment rate and resolution efficiency.
Minimum Requirements
2–5 years experience in product management, project management, or business analysis within SaaS or technology environments.
Hands-on exposure to conversational AI platforms and bot implementations.
Understanding of Gen AI systems and integration workflows across customer support journeys.
Bangalore-based role with five days a week in-office work requirement.
Ideal Candidate Profile
Experience working in Agile environments with cross-functional teams coordinating engineering, ML, QA, and client stakeholders.
Capability to design conversational experiences including intents, entities, fallback handling and flow optimization.
Prior exposure to LLM-powered chatbots, Voicebots, prompt engineering, WhatsApp Business API, omnichannel bot deployments, or CRM/CCaaS/customer support SaaS products is advantageous.