Associate Fraud & Claims Operations Representative

Support fraud and claims operations by identifying opportunities to improve customer experience and mitigate risk through effective customer authentication to prevent fraud.

Perform moderately complex customer support tasks including managing multiple alert types, making case decisions using multiple systems, and conducting third-party research as needed.

Receive supervision with escalation of questions/issues and coordinate with team and internal customers for information sharing.

Minimum 6 months of customer service support experience or equivalent through work experience, training, military experience, or education.

Knowledge of Fraud Lifecycle covering Debit, Credit Card, AML, KYC Check, and Online Fraud products.

Ability to work rotating shifts including weekends and holidays, and additional hours as needed.

Work Experience Required: At least 6 months customer service support experience or equivalent.

Experience or exposure to fraud alerts, detection, prevention, or banking financial operations preferred.

Capable of managing own caseload within timeframes independently or collaboratively in a results-driven environment.

Familiarity with detection operation processes in Fraud & Claims Management domain and comfortable working in shift-based operational settings.