SharePoint Online Sr Operational Support Analyst
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Job Description
Structured overview of role & requirementsAbout This Role
Provide second-level operational support for SharePoint Online and OneDrive, handling tickets escalated from L1 support.
Perform root-cause analysis and implement or recommend permanent fixes for complex issues related to SharePoint Online and OneDrive.
Manage SharePoint Online site permissions, monitor service health, escalate to L3 or Microsoft support as needed, and maintain SLA compliance.
Minimum Requirements
4–8 years of relevant experience in SharePoint Online and OneDrive operational or technical support.
Practical hands-on experience administering SharePoint Online via SharePoint Admin Center and PowerShell.
Proficiency with OneDrive administration including sync client troubleshooting, permissions, and storage management.
Work Experience Required: 4-8 years relevant experience; Bachelor's degree in computer science or related field or equivalent practical experience.
Ideal Candidate Profile
Experienced with structured incident management and ITSM ticketing platforms including SLA and escalation workflows.
Skilled in PowerShell scripting for SharePoint Online administration and troubleshooting (including PnP PowerShell).
Strong analytical skills with ability to independently triage and resolve complex collaboration tool incidents within Microsoft 365 ecosystem.