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Job Description
Structured overview of role & requirementsAbout This Role
Own full lifecycle management of a complex book of business within assigned territory, focusing on retention and expansion of SMB customers.
Develop and execute consultative retention and growth strategies, including contract negotiation and revenue protection.
Mentor and develop account management and sales colleagues, contributing to team skill enhancement and best practice sharing.
Minimum Requirements
Must reside and work in the United States.
Minimum 6 years of business-to-business account management experience at a mastery level.
High School Diploma or GED from accredited institution.
Strong skills in consultative selling, negotiation, revenue retention, CRM software (Salesforce), and ability to manage complex customer relationships.
Ideal Candidate Profile
Experienced B2B account manager adept at balancing customer advocacy with commercial objectives in SMB segment.
Comfortable handling complex customer escalations and negotiations to protect revenue and grow accounts.
Proven mentor with ability to uplift sales and account management teams through knowledge sharing and onboarding support.