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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily trade operations to maximize team productivity and ensure high quality service for customers.
Maintain relationships with customers, Relationship Managers, and internal units to address inquiries and specific requests.
Identify and escalate operational risks, assist in developing controls to prevent operational losses, and ensure timely regulatory and internal reporting.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Knowledge of Operational Risk Framework mandatory.
Experience with trade operations, customer service, and regulatory reporting processes.
Employment Type: Permanent; Work Type: Office-based.
Ideal Candidate Profile
Detail-oriented professional skilled at managing operational risk and ensuring compliance with regulatory deadlines.
Experience working closely with Relationship Managers and internal stakeholders to resolve customer issues and tailor solutions.
Capable of maintaining service levels under agreed SLA timelines while supporting process improvements to minimize losses.