Application Performance Management Operations Support

Provide end-to-end technical and operational leadership for global telecom and network environments supporting Mobility and E-Mobility services.

Lead resolution of complex and major incidents, coordinate incident management across multiple internal and external teams and stakeholders.

Maintain network stability, oversee infrastructure changes, drive root-cause analysis, and improve service reliability, security, and performance in a highly integrated support environment.

Work Experience Required: Not explicitly mentioned in the JD

Technical expertise in telecom, network operations, and incident management in global retail telecom environments.

Experience coordinating across multiple internal support teams, network/telecom suppliers, application teams, and business stakeholders.

Ability to manage integrated service components including telecom, network, payment, loyalty, site systems, and central applications.

Experienced leader or senior technical authority in mobility telecom and network operations with exposure to global environments.

Demonstrates strong ownership and operational integration capabilities across complex, interconnected service components.

Skilled in managing high-impact incidents, infrastructure changes, and continuous improvement of network reliability and security.