Associate proactive Monitoring Engineer
Salesforce, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Continuously monitor Salesforce platform health to proactively detect and address potential issues before they impact customers.
Analyze alerts and system data to identify root causes and escalate to relevant teams for resolution.
Engage proactively with affected customers providing communication and guidance; manage support cases with thorough documentation.
Minimum Requirements
Bachelor's degree in Computer Science, IT, Engineering or related field, or equivalent experience.
6–24 months of experience in technical support, IT operations, or systems monitoring.
Availability to work 24x7x365 shifts including APAC/EMEA/AMER hours, weekends and holidays as needed.
Solid understanding of cloud computing, SaaS platforms, web technologies, and basic familiarity with monitoring tools.
Ideal Candidate Profile
Experience with Salesforce Administration (user management, roles, permission sets, flows, validation rules) and basic Sales/Service Cloud configuration.
Working knowledge of Salesforce development basics including Apex, Lightning Web Components, SOQL/SOSL, and debugging.
Comfortable operating in fast-paced, collaborative environments requiring strong analytical skills and cross-team communication.