Payments Processing Analyst, NCT

Own end-to-end accurate and timely processing of various payment types including physical cash and valuables, ensuring compliance with SLAs and regulatory guidelines.

Handle cash-related investigations and enquiries from internal and external stakeholders, managing escalations and client complaints when needed.

Maintain procedural adherence and documentation, train new recruits, and assist management with process improvement initiatives and team MIS reporting.

Minimum graduation in any stream.

Experience with payments processing including understanding of payment flow, SWIFT, and operations risk.

Familiarity with regulatory and operational payment risk environments required.

Work Experience Required: Not explicitly mentioned in the JD.

Detail-oriented candidate with ability to follow strict procedures and ensure compliance in a regulated payment processing environment.

Experience or familiarity with SWIFT back office operations and related risk/ regulatory aspects preferred.

Capable of training peers, escalating issues appropriately, and contributing to process improvements and team reporting.