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Job Description
Structured overview of role & requirementsAbout This Role
Own day-to-day maintenance, troubleshooting, and resolution or escalation of application system issues.
Lead root cause analysis and manage communication with infrastructure teams, clients, and global stakeholders to deliver technology solutions aligned with yearly objectives.
Coach and mentor junior team members and act as subject matter expert, manage production changes and upgrades in line with lifecycle methodology and risk guidelines.
Minimum Requirements
6+ years total work experience with at least 5 years in software development or support engineering.
Advanced knowledge in Java, C#, .Net debugging & scripting (PowerShell/Unix/others).
Advanced knowledge of MS SQL Server, SSIS, Tableau, and ETL processes.
Bachelor’s or Master’s degree in Computer Science or equivalent; ITIL certification is desirable but not mandatory.
Ideal Candidate Profile
Experienced in leading projects and working cross-functionally with strong customer focus and communication skills.
Skilled in SDLC and Agile methodologies with proven problem-solving ability and maintaining SLA obligations.
Demonstrates capability to leverage AI tools responsibly to improve productivity and workflows.