Customer Success Manager (Jewelry Industry)

Manage end-to-end customer relationships for custom jewelry orders including clarifying design requirements and maintaining high-touch client communication.

Coordinate internally with CAD designers, production, and operations teams to ensure accurate translation of customer needs into production, and track order progress to delivery.

Support pricing, quote preparation, workflow improvements, and handle customer follow-ups to ensure smooth order progression and high customer satisfaction.

2+ years in Customer Success, Account Management, Client Services, Operations, or similar customer-facing roles.

Excellent written and spoken English with clear, neutral accent suitable for US-based customers.

Comfortable working US business hours.

Work Experience Required: 2+ years in relevant customer-facing roles; other mandatory domain experience not explicitly mentioned.

Experienced in balancing customer relationship management with internal production coordination and operational tasks in fast-paced environments.

Familiarity or experience with jewelry, custom manufacturing, CAD coordination, pricing, or production workflows preferred but not mandatory.

Demonstrates strong ownership and accountability with the ability to manage multiple projects and improve internal processes autonomously.