Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own the end-to-end management of major incidents, ensuring minimal business impact and adherence to ITIL-aligned incident lifecycle processes.
Lead major incident bridge calls, coordinate cross-functional teams for timely resolution, and manage communication with stakeholders within SLA timelines.
Monitor and support NOC operations including infrastructure, application, cloud, and network health using enterprise monitoring and alerting tools in a 24/7 operational environment.
Minimum Requirements
3-5 years experience in Major Incident Management, NOC Operations, or IT Service Management within a 24/7 production support environment.
Mandatory ITIL 4 Foundation certification or higher.
Experience with incident management tools such as ServiceNow, JIRA, and enterprise monitoring tools.
Working knowledge of infrastructure, cloud, and application support fundamentals; strong documentation and communication skills.
Ideal Candidate Profile
Demonstrated ability to manage high-pressure, high-availability incident management environments with quick resolution capabilities.
Experienced in cross-team coordination and stakeholder management for seamless incident recovery.
Familiarity with ITIL practices including SLA management, major incident handling, and possibly automation or scripting to enhance incident handling efficiency.