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Job Description
Structured overview of role & requirementsAbout This Role
Own and manage the entire post-sales customer lifecycle in large enterprise accounts in India, focusing on implementation, adoption, and value realization of the ServiceNow platform.
Build and maintain trusted executive relationships with CIO, CFO, CHRO, and business unit leaders to drive renewals, expansions, and customer satisfaction.
Translate customer goals into measurable platform roadmaps and coordinate delivery across ServiceNow, GSIs, and SI partners ensuring seamless execution.
Minimum Requirements
8–12 years of experience in professional services or consulting, preferably in technology-enabled transformation (Digital/SaaS/Enterprise Software).
Experience working with or supporting CxO-level stakeholders, with capability to own those relationships directly.
Experience with large India enterprise accounts and managing multiple stakeholders.
Experience leveraging AI in work processes, decision-making, or problem solving (including AI-powered automation, workflow optimization, data-driven insights).
Ideal Candidate Profile
Experienced in managing large, multi-track programs with organizational change management exposure, ideally 2–5 years in such roles.
Strong understanding of digital transformation design, implementation, and management, with emerging expertise in IT, HR, or GBS transformation.
Familiarity with partnering with Big 4 or large SIs in delivery contexts and ability to translate technical platforms like ServiceNow into business outcomes.