Customer Success Executive

Own post-sales customer lifecycle outcomes in large enterprise ServiceNow accounts across India, including implementation, adoption, value realization, and renewal/expansion metrics.

Develop and maintain executive relationships with C-level and business unit leaders to align ServiceNow platform delivery to customer strategic goals and measurable business outcomes.

Coordinate delivery across internal teams and external partners (GSIs, SIs), manage multi-track programs and organizational change efforts, and promote adoption of AI-enhanced operating models.

8–12 years experience in professional services or consulting, preferably in technology-enabled transformation (Digital/SaaS/Enterprise Software).

Experience working with or supporting CxO-level stakeholders and managing large India enterprise accounts with multiple stakeholders.

2–5 years experience managing large, multi-tracked programs including organizational change management.

Demonstrated experience leveraging AI for work process automation, decision-making, or problem-solving (e.g., AI-powered tools, workflow optimization).

Strategic operator with strong judgment and ability to manage and grow relationships with senior executives across IT, HR, or GBS domains.

Experienced in partnering with Big 4 or large system integrators in delivering complex, multi-dimensional transformation programs.

Comfortable translating technical platform capabilities into business value and driving adoption of innovative AI and digital transformation practices.