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Job Description
Structured overview of role & requirementsAbout This Role
Own post-sales outcomes across the full customer lifecycle (implementation, adoption, value realization) for large enterprise ServiceNow accounts in India.
Develop and maintain executive-level relationships (CIO, CFO, CHRO) and translate customer goals into measurable platform-based business outcomes.
Accountable for KPIs including technical health, renewal, customer satisfaction, and expansion; coordinate delivery partners and contribute to multi-track program governance including change management.
Minimum Requirements
8–12 years in professional services or consulting, ideally in technology-enabled transformation (Digital/SaaS/Enterprise Software).
Experience supporting or working directly with CxO-level stakeholders and large India enterprise accounts.
Experience in large multi-tracked programs including organizational change management (2–5 years).
Experience in leveraging AI for work process integration, decision-making, or problem-solving is mandatory.
Ideal Candidate Profile
Experienced in managing enterprise IT, HR, or GBS digital transformation initiatives with demonstrated judgment in multi-stakeholder environments.
Proven ability to build and own executive relationships with senior business leaders in India’s large enterprise accounts.
Familiarity with partnering with Big 4 or large systems integrators in delivery contexts, and capability to quickly translate technical platforms into business language.