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Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day functional support and resolve issues for iScala ERP users to ensure stable core business operations.
Lead troubleshooting, hyper care, and coordinate fixes for iScala ERP and connected Edge Apps ecosystem in collaboration with technical and business teams.
Assist in deployments, testing phases (Build, SIT, UAT), user training, and contribute to continuous ERP process improvements including reports, integrations, and compliance functions.
Minimum Requirements
4-6 years of experience in iScala ERP support, techno-functional analysis, or similar ERP application support roles.
Strong hands-on knowledge of iScala ERP including functional configuration, troubleshooting, and user issue resolution.
Working knowledge of MS SQL Server 2019, SQL programming, SSRS report development, and SSIS development.
Not explicitly mentioned: Mandatory educational qualifications; notice period; strict location requirements.
Ideal Candidate Profile
Experienced in end-to-end ownership of ERP support issues with an emphasis on structured problem-solving and root cause analysis to prevent recurrence.
Skilled at cross-functional collaboration between functional users and technical teams, facilitating clarity and efficient resolution.
Comfortable working independently in fast-paced environments and contributing to continuous improvement initiatives involving system upgrades, automation, and documentation.