AFM - Soft Services

Manage outsourced service contracts and onsite staff for cleaning, security, administration, reception, helpdesk, pantry, and mailroom services ensuring service level agreements and client satisfaction are met.

Develop and implement building procedures, conduct inspections, manage inventories and vendor contracts to optimize facility operations and cost efficiency.

Prepare and deliver regular reports, support emergency procedures, maintain health and safety standards, and coordinate event setups where required.

6-8 years experience in Facility Management – Soft Services, preferably in the hotel industry with specialization in Housekeeping.

Mastery in Soft Services facility management including contract and vendor management, and client reporting.

Ability to work on-site in Gurugram, Haryana with a 48-hour scheduled work week.

Flexible to work in shifts.

Experienced leader in facility management with proven ability to manage multiple outsourced service contracts and internal teams while meeting KPIs and SLAs.

Strong operational focus with skills in continuous improvement, vendor management, reporting, and health and safety compliance.

Comfortable working in high-demand environments requiring good communication skills, problem-solving, and the ability to handle service disruptions without impacting client operations.