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Job Description
Structured overview of role & requirementsAbout This Role
Set strategic direction and manage the IT Services department including team performance and departmental goals.
Oversee IT service risk management, policy development, and adherence to SLAs and controls covering incident, problem, and change management.
Manage critical technology infrastructure, drive IT services projects, financial performance, and maintain stakeholder relationships including third-party services.
Minimum Requirements
10+ years in Application Support, Production Support, Site Reliability Engineering (SRE), or Platform Operations with leadership experience of critical business services.
Strong expertise in AWS Cloud services and cloud-native architecture; hands-on experience with APIs, microservices, containers on AWS and OpenShift/Kubernetes.
In-depth knowledge of ITIL Service Management (Incident, Problem, Change, Availability, Service Continuity).
Role location: Pune. Work Experience Required: 10+ years as specified.
Ideal Candidate Profile
Experienced leader in managing IT service reliability, incident resolution, and stakeholder communications within financial services or similarly regulated environments.
Proficient in automation, observability tools, DevOps practices, and operational resilience including risk and controls.
Skilled at collaborating cross-functionally with Engineering, Infrastructure, Security, and Business stakeholders; strong in crisis leadership and executive reporting.