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Job Description
Structured overview of role & requirementsAbout This Role
Conduct quality assurance audits and evaluations of fraud risk operations to ensure compliance with procedures and meet audit quotas.
Provide feedback and coaching to agents to improve fraud detection and case handling effectiveness.
Identify process and training gaps and lead efforts to refine procedures and implement continuous improvement strategies.
Minimum Requirements
Minimum 2 years relevant experience in quality assurance, control, or monitoring.
Experience in US banking and financial services industry required.
Strong written and verbal communication skills required.
Work Experience Required: 2+ years in quality assurance or related field.
Ideal Candidate Profile
Experienced in QA processes within risk management or fraud prevention environments, especially in financial services.
Able to manage multiple deadlines and adapt in a fast-paced operational setting.
Skilled at documenting procedures, leading calibrations, and driving continuous improvement initiatives.