Quality Analyst-AI Voice Call-QC
Paytm Payments Services Limited (Paytm Payments)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Audit and evaluate AI voice call conversations for quality, compliance, and prompt adherence across merchant-focused campaigns.
Write, test, and refine AI prompts based on audit findings; perform pre-launch and post-change validations.
Define and maintain quality control frameworks, monitor compliance issues, and provide actionable reports and feedback loops to stakeholders.
Minimum Requirements
2–5 years experience in Quality Assurance, Call Quality Audits, Contact Centre Quality, Conversational AI, or related domains.
Experience auditing voice or chat conversations against defined quality parameters and scorecards.
Hands-on experience in prompt engineering for AI/LLM-based voice agents.
Fluency in Hindi and English; proficiency in regional languages is a plus.
Ideal Candidate Profile
Experienced in managing multiple AI voice campaigns simultaneously with efficient turnaround.
Strong analytical capabilities with ability to identify root causes of AI conversation issues including hallucinations and compliance gaps.
Familiarity with conversational AI technologies (LLMs, STT, TTS), prompt templating, and AI quality metrics preferred.