Operations Executive- Client Experience
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and review client chat conversations across multiple channels to detect dissatisfaction and urgent issues.
Analyze root causes of client complaints and produce structured, actionable reports for teams and management.
Support resolution of flagged issues by coordinating with relevant teams and tracking follow-up actions to ensure closure.
Minimum Requirements
Education: Graduation or Post Graduation in any discipline.
Experience Required: 0-1 year; freshers with strong analytical and communication skills may be considered.
Location Requirement: Must be willing to work in Noida.
Skills: Strong analytical skills, excellent written communication, familiarity with client servicing or quality analysis preferred.
Ideal Candidate Profile
Analytical and empathetic with ability to identify patterns and root causes from client communications.
Highly organized, detail-oriented, and comfortable handling large volumes of chat data.
Proactive in driving issues to resolution across multiple teams and in recommending process improvements.