Customer Care Supervisor

Lead and develop a high-performing customer support team serving a global client base across telephone, email, and digital channels, focusing on customer satisfaction and operational excellence.

Manage service delivery to meet SLAs, KPIs, and quality standards in a fast-paced, regulated environment, including workforce planning, performance management, and quality assurance.

Collaborate with cross-functional and global teams to drive continuous improvements, ensure compliance, and support strategic initiatives, particularly within the education sector involving students and institutions worldwide.

Experience in managing and developing client-facing teams handling high-volume transactional services.

Qualification: High School Diploma / Degree or equivalent level of qualification.

Good knowledge of Microsoft Office applications and business systems.

Domain experience: Financial or Education sector experience preferred.

Proven leadership in managing multi-channel customer support teams operating globally and across multiple time zones.

Experience balancing operational performance while driving continuous improvement and compliance in service delivery.

Ability to handle complex escalations and collaborate effectively with diverse stakeholders, including education sector clients and senior leadership.