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Job Description
Structured overview of role & requirementsAbout This Role
Manage and lead a team of Engineers/Specialists to ensure client IT infrastructure and systems remain operational with zero missed SLAs.
Coordinate proactive identification, resolution of technical incidents, and client problem-solving initiatives to maintain high client satisfaction.
Collaborate with internal stakeholders and participate in client reviews to execute service strategies and meet service level agreements.
Minimum Requirements
Bachelor's degree or equivalent in Business, Information Technology, or related field; Master’s degree preferred.
Advanced experience in operationally managing a technical team within a related global technology environment.
Advanced knowledge of IT service management, technical services concepts, and ITIL practices (desirable).
Workplace: Hybrid; Work Experience Required: Advanced level relevant experience as specified.
Ideal Candidate Profile
Experienced in managing client service levels and stakeholder engagement at all organizational levels in a global tech environment.
Strong commercial/business orientation combined with advanced technical and ITSM expertise across multiple IT domains.
Proven leadership in mentoring teams and facilitating technical communications and client interactions.