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Job Description
Structured overview of role & requirementsAbout This Role
Support and enhance the ServiceNow ITSM platform focusing on incident, request, change, problem, and knowledge management processes.
Translate business and IT process requirements into practical ServiceNow solutions by working with stakeholders, developers, and support teams.
Maintain platform reliability, improve user experience, manage testing, defect resolution, reporting, and contribute to continuous ITSM service improvements.
Minimum Requirements
Bachelor’s degree or equivalent education and experience.
Experience supporting ServiceNow ITSM or similar IT service management platforms.
Working knowledge of core ITSM processes (incident, request, change, problem, knowledge management).
Experience gathering business requirements, documenting processes, and supporting testing or deployment activities.
Ideal Candidate Profile
Experienced in configuring and deploying ServiceNow ITSM solutions in collaboration with cross-functional teams.
Capable of hands-on troubleshooting and data quality management to ensure accurate and reliable ITSM operations.
Able to translate complex ITSM process needs into actionable platform improvements while coordinating across IT and business units.