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Job Description
Structured overview of role & requirementsAbout This Role
Monitor IT infrastructure and applications proactively using tools like Zabbix to maintain service stability and SLA compliance in a 24x7 environment.
Perform first-level troubleshooting and incident management across applications, databases, Linux systems, servers, networks, and infrastructure, escalating when needed.
Manage ITSM/ITIL processes for incidents, changes, and service requests, including preventive maintenance, patching, backup verification, and lifecycle management tasks.
Minimum Requirements
Bachelor's degree in Computer Science, IT, Computer Engineering, Telecommunications, or related field required.
2-4 years of experience in IT Operations, Infrastructure or Application Support, or Managed Services.
Strong technical skills with Linux, Java, Python, PostgreSQL, Oracle, application support, infrastructure troubleshooting, and experience with Zabbix or similar monitoring tools.
Experience working with ITSM platforms and ITIL Incident, Problem, Change, and Service Management processes.
Ideal Candidate Profile
Experienced in hands-on monitoring and operational support in 24x7 environments handling critical IT infrastructure and applications.
Comfortable troubleshooting at multiple technical layers: application, database, OS, infrastructure, and collaborating with stakeholders and vendors for resolution.
Capable of managing incident, change, and service request lifecycles ensuring SLA adherence, with exposure to tools like Zabbix and ITSM frameworks.